Spy Systems Remote Manager Program was designed to help inspect your daily store interactions. Reward, motivate and train your employees more effectively. You can't be there all the time, but our trained technicians can, they’ll regularly monitor Employees and customers thin report on what they observe.
"Customer service can make or break a business. We provide companies with unbiased, accurate information about how well each location is performing. Our whole aim is to help companies become more effective."
Our RMP techs evaluate cleanliness. Employee helpfulness and overall customer service in businesses such as convenience stores, food franchises and so on.
Using this service is a positive way to get your business to succeed and is also a very effective tool to improve overall service and security.
Our RMP offers a specialized service by using surveys written specifically for that client they are reviewing. They also provide detailed comment sections, which allow the Remote shopper to describe why your company received the scores it did.
The tools we use are the fallowing to achieve the excellent service we provide. We utilize state of the art DVR technology which enables us to log in remotely at any given time with our clients permission. We also use High Resolution video cameras that have PTZ (pan tilt zoom) capabilities. This enables us to have eyes 360 degrees around the building and surrounding properties and the same for the inside as well. We will be able to track a random customer the second they step foot onto your property and continue to follow this person as they merge into the drive thru lane and time their service accordingly. We also take note on employee friendliness, prompt service, order accuracy, and so on. We utilize POS interface technology and audio enhancements combined with video surveillance. We also take note of property cleanliness. All of the reports you receive are within the hour they have bean made and are backed up 100% by the DVR System we provide